Responding to Covid-19
Our Covid-19 response centres around taking decisive, purposeful action.
Our staff have continued to work remotely, with productivity increasing since before lockdown
Our team members have a vast array of skills and are more comfortable working remotely. (This makes growth potential unlimited)
Calls are routed through a secure APN which goes through our PBX at the office. This means we have full control of operations, as if all team members are at the office
We advise debtors instead of demanding payment – building a “connection” with the debtor to solve the problem and enable rehabilitation
Our QA system monitors our collection advisors’ work real-time, storing the data in a live user-friendly system for monthly appraisals and to enable improvement