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Responding to Covid-19

Our Covid-19 response centres around taking decisive, purposeful action.

Our staff have continued to work remotely, with productivity increasing since before lockdown

 

Our team members have a vast array of skills and are more comfortable working remotely. (This makes growth potential unlimited)

Calls are routed through a secure APN which goes through our PBX at the office. This means we have full control of operations, as if all team members are at the office

We advise debtors instead of demanding payment – building a “connection” with the debtor to solve the problem and enable rehabilitation

 

Our QA system monitors our collection advisors’ work real-time, storing the data in a live user-friendly system for monthly appraisals and to enable improvement

Johannesburg Office:

57 Third Avenue, Mayfair, 2092

T: 011 837 0366  |  F: 011 837 0716 legal@idalaw.co.za 

Boksburg Office:

77 Rietfontein Road, Boksburg, 1459 T: 010 035 0915  |  F: 086 694 1726 collections@idalaw.co.za 

Cape Town Office:

47 Strand Street, Cape Town, 7140

T: 021 202 3418  |  F: 086 694 1726 law@idalaw.co.za  

© 2020 Ismail & Dahya BPO