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IDA BPO

RESULTS-DRIVEN BUSINESS PROCESS OUTSOURCING

Our BPO solutions are best-of-breed and built on established platforms.

We bring both international and local clients significant competitive advantage given our in-house efficiencies; pricing; use of technology and innovative approach.

Our best-of-breed systems and processes mean that we can continue working at full capacity in line with stringent Covid-19 protocols and guidelines in this new global reality space. This means we can replace your potential loss in production and exceed the targets you had in place pre-Covid-19. Let us continue to deliver on your behalf... 

Our turnkey BPO Solution

Sales

Do you need more clients? We have solutions available to increase your client base, through our omnichannel methods of sales. Our call centre agents are ready to assist! We can sell products across any category aligned to your targets and deadlines – with your brand voice.

 

Our voice-logging and in-house dialler systems mean we can meet all your reporting and client fulfilment requirements, and deliver with excellence.

Customer service and retentions

Do you need more capacity or do you want to outsource your customer service function at a fraction of your current cost? Or get closer to your customers and understand them better? Whether you want to do a product survey campaign or need inbound call answering and query resolution, we have a solution for you.

 

We combine strategic survey or campaign design with the right phone, online, email and social media tools to connect with your customers in a meaningful way. Real-time reporting ensures we can adapt your campaign as we go – increasing impact and boosting results.

Quality assurance

As an extension of your brand, we deliver on your promise of excellence. Our internal quality monitoring services track critical error accuracy, your customers’ satisfaction and other quality requirements – reporting on these metrics regularly.

 

Our best-of-breed solution ensures we accommodate your unique requirements and meet your needs across your full product spectrum.

Johannesburg Office:

57 Third Avenue, Mayfair, 2092

T: 011 837 0366  |  F: 011 837 0716 legal@idalaw.co.za 

Boksburg Office:

77 Rietfontein Road, Boksburg, 1459 T: 010 035 0915  |  F: 086 694 1726 collections@idalaw.co.za 

Cape Town Office:

47 Strand Street, Cape Town, 7140

T: 021 202 3418  |  F: 086 694 1726 law@idalaw.co.za  

© 2020 Ismail & Dahya BPO