Hello!

Welcome to Ismail & Dahya BPO

(Business Process Outsourcing).

Learn More About Us

Your ultimate revenue enhancement partners
For the past 10 years, we’ve built our service offering around legacy impact – bringing you an integrated set of solutions that includes legal; debt collection; BPO and our training academy.

Our group represents everything that’s best about our country and continent. We’re young, dynamic, diverse and committed to building a better world for our and future generations.

We’re determined to become the Level 1 B-BBEE EDC of choice in South Africa and Africa in the next five years. This vision guides us to think, live and act with consideration, kindness and integrity in all we do.

We want our clients, customers and team to lead better lives because they’ve known us and worked with us.

We want to leave a legacy rather than a footprint.
This is our call to action.
Our mission of customer-centricity inspires us.

WE ARE THE IDA GROUP.
WE WANT TO BUILD THIS WORLD WITH YOU.

Why Choose Us?

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IDA has always gone the extra mile to assist with collections of outstanding revenue due to the City.

Mpho Gamede, Area Manager, Department of Finance: City of Ekurhuleni

We are extremely happy about the increase in collections and the value you add to our business unit. Thank you for always being willing to make changes and to execute our strategies effectively. We look forward to bigger and better results in the future.

Gayle Bridge, FNB Collections: Consumer Segment

IDA has shown tremendous commitment and dedication to our organisation. They have a hands-on approach which has made it possible for them to meet the expectations set and in other months have delivered beyond expectations. Their contribution has assisted us in achieving our set targets.

Ngawa Salare-Sikazwe, Bad Debts Collections Manager: Wesbank Motor

IDA outperformed the other allocated EDCs with almost 10% on collections calculated over the past eight months. I highlighted this excellent achievement to Netcare in my half yearly report. Thank you for your continued focus and efforts to always improve and do better. I personally appreciate your dedication and prompt feedback on all matters.

Aurora Bender, RevenueRed

Our valued clients

We’re proud to partner with clients including:

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